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Providence Consulting: Making Technology Easier
Jeff Dettloff, President & CEO“It’s difficult to have a successful business based around weak, unsecure, and unstable IT processes and infrastructure. Not only can it result in daily technology problems, it can also lead to disillusionment and frustration by employees, and dissatisfied customers,” says Dettloff. Providence Consulting has worked relentlessly to become experts at increasing workplace productivity, ensuring that these common issues are reduced and organizations run smoother.
In addition to productivity expertise, cyber security is a top priority at Providence Consulting. “We are one of only two IT Service Providers in the state of Michigan who have earned the CompTIA Security Trustmark,” says Dettloff. The CompTIA Security Trustmark identifies Information Technology Solution Providers that consistently follow security best practices. This vendor-neutral, business-level credential was developed with the support of technology companies at the forefront of the IT security industry. “Today there is an ever-increasing need for organizations of all sizes to protect their data, especially if they collect and store any personally identifiable information on their customers, patients, or employees. The Security Trustmark validates that we know how to protect that sensitive data, as well as help organizations identify regulatory compliance gaps and address their concerns in the areas of IT security policies, processes, and planning.”
Most organizations, regardless of their size, have the same desire to have secure access to their data from any Internet connected device. We can make that happen
In 2014, Providence Consulting was named on the CRN Next-Gen 250 list. The annual list honors up-and-coming technology solution providers who have adapted their businesses in unique ways to meet market demands for emerging technologies, such as unified communications, managed services, virtualization, and cloud computing. “We are honored to be recognized for our efforts in helping customers adopt and embrace technology in a way that allows them to work more efficiently and more collaboratively. We are excited to be one of only a few IT companies in Michigan helping small and medium sized businesses utilize enterprise content collaboration tools which are employed by 99 percent of the Fortune 500 companies. Most organizations, regardless of their size, have the same desire to have secure access to their data from any Internet connected device. We can make that happen,” said Dettloff at the time of receiving the award.
In the areas of customer service and project delivery, Providence has very strong core values that are helping them achieve their success. All full-time employees are required to attend Dale Carnegie Training during their first year of employment, which means their communication skills are excellent and they can empathize and understand the needs of their customer. The company’s values revolve around the acronym ‘BASICS’, which stands for; Build Relationships, Achieve Results, Solve Problems, Innovate, Communicate, and Serve Others. It’s clear from considering each section in more detail, that the customer is at the very center of these values.
In addition, Providence has many partner affiliations, and has achieved certifications from an ever-growing list, including Microsoft, Box, Symantec, SonicWALL, and CompTIA to name a few. These relationships help Providence achieve the exceptional standards they continue to work towards each day!
